Cookie Policy
1. Introduction
This Cookie Policy explains how Gain Solutions AS (“the Company,” “We,” “Us,” or “Our”, “the Website”) uses Cookies and similar technologies on the website https://gainhq.com/.
It aims to give You clear and transparent information about:
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What Cookies are
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How We use Cookies on the Website
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What types of Cookies We use and why
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How You can control or disable Cookies at any time
By using the Website, or clicking “Accept All Cookies” in the Cookie banner, You agree to the use of Cookies as described in this Cookie Policy. If You do not agree, You may disable Cookies through Your browser settings or the Cookie Settings panel on our Website (see Section 7).
2. Interpretation and Definitions
Interpretation
Words with the initial letter capitalized have meanings defined in this section. The definitions apply whether they appear in singular or plural form.
Definitions
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Company (referred to as either "the Company", "We", "Us", "Our" or “the Website” in this Agreement) refers to Gain Solutions AS the company in Solheimsgata 11A, N-2000 Lillestroem, Norway.
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Cookies are small text files placed on Your device (computer, mobile, or tablet) by a website. Cookies allow websites to store information like preferences, login sessions, or analytics data.
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Website refers to https://gainhq.com/.
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You means the individual accessing or using the Website, or the company or legal entity on behalf of which such individual is accessing or using the Website.
3. What Are Cookies and Why We Use Them
Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
When You visit Our Website, We may place a number of Cookies in Your web browser. These Cookies help Us to:
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Ensure the technical functionality and security of the Website.
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Remember Your login details so that You don’t need to re-enter them every time.
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Personalize Your browsing experience based on preferences (e.g., language, theme).
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Understand how You interact with Our Website to improve its structure, content, and performance.
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Deliver relevant advertisements and measure their effectiveness.
There are two main types of Cookies:
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Session Cookies: These are temporary Cookies that are deleted automatically when You close Your browser. They are typically used to support navigation and essential functions during Your current visit.
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Persistent Cookies: These remain stored on Your device for a defined period (or until You delete them manually). They are used to remember Your preferences for future visits.
In addition to Cookies, We may use similar technologies such as web beacons, pixels, and scripts. These technologies perform functions similar to Cookies, such as tracking usage patterns or enabling certain features.
4. How We Use Cookies
We use Cookies for several purposes:
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Essential Website Functions: Some Cookies are necessary for the Website to function properly. Without these, certain services cannot be provided — for example, secure login, session management, or filling forms.
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Analytics and Performance: These Cookies collect information about how users interact with the Website. For example, which pages are visited most often, time spent on pages, or error messages encountered. This data helps Us continuously improve Website performance.
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Functional Cookies: These Cookies remember additional functionality such as live chat or personalized interactions. If disabled, some features may not work correctly.
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Advertising and Marketing: We shall use Cookies (in future) to deliver relevant ads and measure the success of campaigns. For example, Cookies may be used to understand which ads prompted You to visit Our Website.
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Third-Party Services: Our Website may include features from third parties (e.g., embedded videos, maps). These services may set their own Cookies to function properly.
5. Types of Cookies We Use
| Type | Purpose | Examples | Consent Required |
|---|---|---|---|
| Strictly Necessary Cookies | Essential for basic site operation, security, and user session management. These cookies do not store personal data. | Session identifiers, CSRF tokens, load balancer cookies | ❌ No |
| Performance & Analytics | Help us measure how visitors use our site so we can improve usability and performance. We use these to track page views, feature engagement, and general usage trends. | Google Analytics 4 (ga), PostHog (ph...), Ahrefs site analytics | ✅ Yes |
| Functional Cookies | Enable additional functionality such as live chat or personalized interactions. If disabled, some features may not work correctly. | Chat widget cookies (e.g., session or message history) | ✅ Yes |
| Marketing & Advertising | Used to understand marketing performance or deliver relevant content. We currently do not use advertising cookies. | - | ✅ Yes (if activated in future) |
| Third-Party Cookies | Some third-party tools (such as embedded videos or maps) may set their own cookies to function correctly. | YouTube embeds, map integrations | ✅ Yes |
6. Tools and Services We Use
Google Analytics 4 (Performance & Analytics)
We use Google Analytics 4 to collect anonymized data about how visitors interact with our website. Google may process this information on servers outside the EU. Learn more: Google’s Privacy & Terms
You can prevent Google Analytics from collecting data about You by installing the Google Analytics Opt-Out Browser Add-On.Google Analytics Opt-Out Browser Add-On.
PostHog (Performance & Analytics)
We use PostHog to analyze product and landing page usage to improve user experience and conversion performance. All data collected via PostHog is anonymized and used for internal analytics.
Ahrefs (Performance & Analytics)
We use Ahrefs to understand referral traffic, site SEO performance, and backlink analytics. Ahrefs cookies track visit sources and help us identify how users discover Gain Solutions.
Chat Widget (Functional)
Our live chat widget allows you to contact our team directly from the website. The widget sets cookies to maintain chat sessions and remember previous interactions. If you disable Functional Cookies, this chat feature will not work properly.
7. Managing and Withdrawing Consent
You have the right to decide whether to accept or reject Cookies.
1. Cookie Settings Panel
You can manage or withdraw Your consent at any time using the “Cookie Settings” link at the bottom of our Website. From there, You can accept or reject different categories of Cookies (except Strictly Necessary Cookies, which cannot be disabled through the panel).
2. Browser Settings
Most browsers also allow You to manage Cookies through their settings. You can block new Cookies, delete existing Cookies, or configure notifications. Instructions for popular browsers:
Please Note: Disabling certain Cookies may affect the functionality and performance of the Website. Some features may not work correctly if Cookies are blocked.
8. Cookie Duration
The duration of cookies varies depending on their purpose. Some expire when you close your browser (session cookies), while others remain for longer (persistent cookies). We periodically review and minimize retention where possible.
| Cookie Name | Provider | Expiry | Type |
|---|---|---|---|
| _ga | Google Analytics | 2 years | Analytics |
| _posthog | PostHog | 1 year | Analytics |
| csrftoken | Gain Solutions | Session | Strictly Necessary |
| chat_session_id | Chat Widget | 6 months | Functional |
9. Third-Party Services and International Transfers
Some third-party providers (e.g., Google) may process data outside the European Economic Area (EEA). In such cases, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Policy Updates
We may update this Cookie Policy from time to time to reflect changes in technology, applicable laws, or our practices. Updated versions will be posted on this page with a revised “Last updated” date. We encourage You to review this Policy periodically to stay informed about how We use Cookies.
11. Contact Us
If you have any questions or concerns about our Cookie Policy or data practices, please contact:
Gain Solutions Privacy Team
You can prevent Google Analytics from collecting data about You by installing the Google Analytics Opt-Out Browser Add-On.
Email: privacy@gainhq.com
Website: https://gainhq.com/